JETOUR Auto Philippines strives to provide customers with peace of mind through its commitment to excellence in aftersales service.
JETOUR Auto Philippines recently held its first-ever JAPI Aftersales Skills Competition to elevate the standards of its dealer network’s customer handling and technical proficiency. The competition was divided into two categories: Service Advisor and Technician.
The Service Advisor category tested the participants’ knowledge of the JETOUR product lineup, the brand’s values and standard operating practices, and their customer service skills. The Technician category tested the participants’ ability to diagnose and repair vehicles.
The competition was held over two days. On the first day, the participants took a written examination. On the second day, they participated in practical exercises that simulated real-world customer service and technical troubleshooting situations.
The set of guidelines JETOUR Service Advisors and Technicians should practice with every customer interaction:
- Building Relationship
- Service Appointment
- Customer Reception
- Job Card Preparation
- Maintenance and Repair
- Quality Inspection
- Vehicle Delivery
- Settlement
- Following-up
The winners of the competition were:
Service Advisor Category
Champion – Trexie Anne Carlos, JETOUR Auto Isabela
1st Runner-up – Napoleon Aldana, JETOUR Auto Alabang
2nd Runner-up – Albert Cruz, JETOUR Auto Edsa Centris
Service Technician Category
Champion – Joven Vega, JETOUR Auto Alabang
1st Runner-up – Immanuel Dalumpines, JETOUR Auto Centris
2nd Runner-up – Julius Cesar Torralba, JETOUR Auto Fairview
The winners were awarded trophies and prizes. They will also have the opportunity to represent JETOUR Auto Philippines in future global aftersales skills competitions.
The competition was a great success and showed JETOUR’s commitment to providing its customers with the best possible aftersales service. The company is also committed to providing its employees with the training and development they need to provide excellent service.
Lower from left to right: Albert Cruz, JETOUR Auto Edsa Centris – Service Advisor, Napoleon Aldana, JETOUR Auto Alabang – Service Advisor, Trexie Anne Carlos – JETOUR Auto Isabela, Service Advisor, Joven Vega, JETOUR Auto Alabang – Service Technician, Immanuel Dalumpines, JETOUR Auto Edsa Centris – Service Technician, Julius Cesar Torralba, JETOUR Auto Fairview – Service Technician
If you are looking for a new car, JETOUR Auto Philippines is a great option. The company offers a wide variety of vehicles to choose from, and its commitment to aftersales service means that you can be sure that your car will be well-maintained.
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STORY: ALEX A SOURCE: JETOUR AUTO PHILIPPINES \ PRODUCTION: LIFESTYLE ON WHEELS
