JETOUR Elevates Aftersales Service with Skills Competition

JETOUR Auto Philippines strives to provide customers with peace of mind through its commitment to excellence in aftersales service.

JETOUR Auto Philippines recently held its first-ever JAPI Aftersales Skills Competition to elevate the standards of its dealer network’s customer handling and technical proficiency. The competition was divided into two categories: Service Advisor and Technician.

PHOTO 2 3 L-Wheels — *Eryx Guiang, JETOUR Auto Philippines Inc – Aftersales Director*

The Service Advisor category tested the participants’ knowledge of the JETOUR product lineup, the brand’s values and standard operating practices, and their customer service skills. The Technician category tested the participants’ ability to diagnose and repair vehicles.

PHOTO 4 5 L-Wheels — *Joven Vega, Service Technician – JETOUR Auto Alabang*

The competition was held over two days. On the first day, the participants took a written examination. On the second day, they participated in practical exercises that simulated real-world customer service and technical troubleshooting situations.

PHOTO 5 6 L-Wheels — *Julius Cesar Torralba, Service Technician – JETOUR Auto Fairview*

The set of guidelines JETOUR Service Advisors and Technicians should practice with every customer interaction:

Building Relationship
Service Appointment
Customer Reception
Job Card Preparation
Maintenance and Repair
Quality Inspection
Vehicle Delivery
Settlement
Following-up

The winners of the competition were:

Service Advisor Category
Champion – Trexie Anne Carlos, JETOUR Auto Isabela
1st Runner-up – Napoleon Aldana, JETOUR Auto Alabang
2nd Runner-up – Albert Cruz, JETOUR Auto Edsa Centris

Service Technician Category
Champion – Joven Vega, JETOUR Auto Alabang
1st Runner-up – Immanuel Dalumpines, JETOUR Auto Centris
2nd Runner-up – Julius Cesar Torralba, JETOUR Auto Fairview

The winners were awarded trophies and prizes. They will also have the opportunity to represent JETOUR Auto Philippines in future global aftersales skills competitions.

The competition was a great success and showed JETOUR’s commitment to providing its customers with the best possible aftersales service. The company is also committed to providing its employees with the training and development they need to provide excellent service.

PHOTO 3 4 L-Wheels — Upper from left to right: Windy Samaniego, JETOUR Auto Philippines – Parts Manager, Zhong Zhiqian, JETOUR Auto International – Country Manager, May De Los Santos, JETOUR Auto Philippines – Marketing Director, Eryx Guiang, JETOUR Auto Philippines – Aftersales Director, Miguelito Jose – JETOUR Auto Philippines – Managing Director, Jia Yuchang – JETOUR Auto International – Aftersales Director, Oliver Cosme, JETOUR Auto Philippines – Aftersales Supervisor

Lower from left to right: Albert Cruz, JETOUR Auto Edsa Centris – Service Advisor, Napoleon Aldana, JETOUR Auto Alabang – Service Advisor, Trexie Anne Carlos – JETOUR Auto Isabela, Service Advisor, Joven Vega, JETOUR Auto Alabang – Service Technician, Immanuel Dalumpines, JETOUR Auto Edsa Centris – Service Technician, Julius Cesar Torralba, JETOUR Auto Fairview – Service Technician

If you are looking for a new car, JETOUR Auto Philippines is a great option. The company offers a wide variety of vehicles to choose from, and its commitment to aftersales service means that you can be sure that your car will be well-maintained.