Here’s how Honda’s core values drive exceptional customer service

A motorcycle is a machine that requires periodic service and maintenance to ensure worry-free ownership every step of the way.

Honda commits to exceptional customer service. This drives them to its core values to keep worry-free ownership of motorcycles. What is the key point that made their after-market service exceptional?

Well-trained and accredited mechanics

Exclusive dealers are being equipped with tools, equipment, and publications. All mechanics are guaranteed to be well-trained and accredited. They also receive regular training both in the aspect of technical and customer service. That is an important protocol all dealers follow. This empowers front-liners towards an exceptional after-sales experience. This enables dealers to add value, joy, and safety to the lives of the customers.

“It is our job to fix their motorcycles, but more than that, the true goal is to repair the customer’s heart, to make the customer’s happy.”

– Soichiro Honda, human relationships

Mechanic Skill Olympics annual competition

Honda’s Mechanic Skill Olympics annual competition is a testament to this vision, as it’s not only the most-awaited activity of all their dealers and mechanics, it’s also a showcase of their individual technical expertise. As a reward, the winners get to represent the country in an international competition, participated by other Honda distributors from Asia and Oceana.

“We believe that Honda’s role in the community is not just to produce great products but also ensure that high quality services are accessible to its customers through its after sales program. This is the reason why Honda has always been at the forefront of the motorcycle business in the Philippines and why we have kept the loyalty of our customers over the years.”

– Customer Service Manager, Cyrus Pagaran

Serbisyong Panalo Promo

Another exciting year ahead for all patrons and interested buyers, Honda Philippines Inc. recently launched the Serbisyong Panalo Promo. A campaign that runs until April 30. For every purchase of Honda genuine part, apparels, or avail a service worth Php300, they will be entitled to a raffle ticket for a chance to win any of the following: Honda helmet (15 winners in NCR, Luzon, Visayas, and Mindanao) smartphones and a brand-new Honda PCX160 (one winner each for NCR, Luzon, Visayas, and Mindanao).

“We know that customers buy motorcycles because this helps make their daily lives better. In the same way, Honda’s customer service will always be here to help our customers’ daily lives better, easier, and more comfortable as well.”

– Inc.’s Assistant Vice President for Customer Service Operations, Hitoshi Ito

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ARTICLE: ALEX A SOURCE: HONDA  PRODUCTION: J AD MEDIA