Optimism Among Grab's Delivery Riders on the New Earning Model

Grab’s new effort-based model addresses concerns by factoring in pick-up distance and merchant waiting time in earnings computation.

Leaders in the Grab delivery-partner community cautiously welcome the new effort-based model, noting stable or improved average income in the two weeks since its launch. The model addresses concerns by incorporating pick-up distance and waiting time in earnings computation, a change appreciated by riders like Jerry from the Grab delivery partner community.

Continued assessment is emphasized, with rider leaders pushing for ongoing collaboration with Grab to calibrate the model in response to emerging trends. Grab commits to closely monitoring outcomes, complementing the effort-based model with minimum fares and holistic incentives for rider viability.

Rider leaders express gratitude for Grab’s proactive communication, actively participating in forums for constructive exchanges. Feedback mechanisms, including a new help portal for concerns like fare computation and waiting time, are appreciated.

Despite industry apprehension, rider leaders trust Grab’s efforts to educate and gather feedback on the new model. Bong, a Grab pioneer, shares his confidence in Grab’s commitment and highlights the platform’s competitiveness.

In response to misinformation, Grab Philippines takes a firm stance, imposing sanctions on spreaders and encouraging delivery partners to seek clarification from rider leaders instead.